Question 1

Can I return or exchange products?

Accepted Answer

Returns are only accepted for defective or incorrect items supplied. Branded products cannot be returned unless faulty.

Question 2

What is your warranty policy?

Accepted Answer

Warranty varies per product. Corporate gifts and electronics typically come with a limited warranty.

Question 3

How do I register for an account?

Accepted Answer

Visit our website, complete the online registration form, and a consultant will get in touch to guide you through the approval process

Question 4

Do you offer marketing support?

Accepted Answer

Yes, we provide catalogues, digital marketing materials, and product images to support your business.

Question 5

Who do I contact if I need assistance?

Accepted Answer

You can reach out to your dedicated account manager or our customer service team for support.

Question 6

What products do you offer?

Accepted Answer

We provide a wide range of promotional merchandise, including apparel, headwear, corporate gifts, drinkware, bags, workwear, and branding solutions.

Question 7

Do you sell directly to the public?

Accepted Answer

No, we are strictly a trade-only supplier. We partner with resellers and distributors who service the end-user market.

Question 8

How can I become a reseller?

Accepted Answer

You’ll need to register an account with us and meet certain requirements. Once approved, you’ll have access to our full catalogue, branding services, and marketing support.

Question 9

Can I get a quotation before ordering

Accepted Answer

Yes, you can request a quote online or through your account manager.

Question 10

How is pricing determined?

Accepted Answer

Pricing is based on product, branding method, order quantity, and delivery requirements.

Question 11

Do you have minimum order quantities (MOQs)?

Accepted Answer

MOQs vary by product type. Apparel usually requires a minimum order, while many corporate gifts can be ordered in smaller quantities.

Question 12

How do I place an order?

Accepted Answer

Orders can be placed online through our portal, via email, or with the assistance of your account manager.

Question 13

What branding methods do you offer?

Accepted Answer

We offer embroidery, screen printing, digital printing, pad printing, debossing, laser engraving, sublimation, and heat transfer.

Question 14

Can I see a sample before full production

Accepted Answer

Yes, we provide pre-production samples upon request (fees may apply).

Question 15

How do I submit my artwork?

Accepted Answer

Artwork should be supplied in high-resolution vector format (SVG, PNG or PDF).

Question 16

What are your lead times?

Accepted Answer

Lead times vary depending on the order size, branding requirements, and stock availability. Standard turnaround for branded items is usually 5–7 working days

Question 17

Do you offer express/urgent services?

Accepted Answer

Yes, express options are available at an additional cost.

Question 18

Do you deliver nationwide?

Accepted Answer

Yes, we deliver across South Africa, with courier partnerships ensuring reliable and timely delivery.

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